FAQs
Frequently asked questions
Good to know
Questions we are asked most often
These answers are general information only. If your question is not covered here, or your circumstances need to be looked at properly, give us a call.
- What does an insurance broker actually do?
- A broker acts for you, not the insurer. We work through your exposures, seek terms from insurers, explain how the options differ and look after the policy through the year, including at claim time.
- Do I have to change my current insurance to talk to you?
- No. An obligation free consult is simply a conversation about what you have in place. If your current arrangements are working well for you, we will say so.
- What information do you need to review my cover?
- Your current policy schedules are the best starting point, along with a short conversation about your operations, assets, contracts and anything that has changed over the past year.
- Do you help with claims?
- Yes. We lodge the claim, liaise with the insurer and assessors on your behalf and keep you updated as the matter progresses. Whether a claim is accepted, and what is payable, is determined by the insurer under the terms of your policy.
- Do you only work with clients near Baulkham Hills and Tamworth?
- Those are our offices, but our clients sit well beyond them. We work with businesses across New South Wales and can meet in person, by phone or online.
- When should I review my insurance?
- At renewal, and any time something changes — new premises, new equipment, new contracts, staff changes or a shift in turnover. Cover that suited the business two years ago may no longer match how it operates today.
Talk to a broker who takes the time
Book an obligation free consult and we will go through your current cover with you.